Intelligent Customer Experiences

Transforming customer and user experience

With Sabio.CX, create personalized, multichannel, and intelligent experiences that boost customer satisfaction and your business efficiency.

Key Benefits

Personalized service on first contact

Reduce wait times with smart and agile responses.

Security and Compliance

With standards such as GDPR, HIPAA, and ISO to protect information.

Instant Scalability

Integrate human agents only when necessary, thanks to advanced automation.

Continuous Data-Driven Improvement

View real-time KPIs to make more accurate decisions.

Why Choose Sabio.CX?

Sabio.CX stands out by offering a unique combination of advanced technology, scalability, and personalization, delivering high-quality solutions to efficiently manage your customer experience. Here’s why Sabio.CX is the ideal choice for your business:

Cutting-Edge Generative AI

We harness the power of generative AI to understand the context of every interaction and provide dynamic, precise responses, improving customer satisfaction in real-time.

Effortless Multichannel Capability

Integrate all your customer touchpoints into a single platform: WhatsApp, Teams, email, social media, and more. Sabio.CX ensures every interaction is seamless, regardless of the channel.

Scalability and Flexibility

Our solution grows with you. Whether you're facing demand spikes or expanding services, Sabio.CX easily adapts to your needs without compromising quality.

Security and Regulatory Compliance

We meet the highest security standards, including data encryption and compliance with international regulations like GDPR, HIPAA, and ISO. Your data—and your customers’—is always protected.

Support Backed by Leading Tech Partners

Built on a solid foundation with AWS technologies, Amazon Bedrock, and strategic allies like Google and Ingram Micro, Sabio.CX offers world-class, reliable performance.

Tangible Results

Our use cases show how we’ve helped companies across sectors improve KPIs, reduce operating costs, and maximize customer loyalty.

Operational Optimization

Reduce response times, improve SLAs, and streamline internal processes—allowing your teams to focus on what truly matters: delivering exceptional service.

What is Sabio.CX?

Sabio.CX is a SaaS solution designed to transform customer experience across any industry. Our platform combines generative artificial intelligence, automation, and multichannel capabilities to manage interactions more efficiently, swiftly, and personally. With Sabio.CX, businesses can optimize every customer interaction, offering immediate responses tailored to their needs.

Challenges We Solve

Long response times

Limited flexibility to handle demand spikes

Low customer retention due to inconsistent experiences

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Success Stories

Generative AI in Action with Lumo Media Lab

Artificial intelligence is transforming digital content creation, and Sabio.CX has played a key role in this revolution. In collaboration with Lumo Media Lab, we developed Bruno, Caracol TV’s first digital influencer, powered by Generative AI.

Learn more

Discover how Sabio.CX has elevated creativity and automation, enabling more dynamic and personalized interactions.

Watch the video and learn the story

behind it!

How Do Communications Work with Sabio.CX?

Statistics and Results

14%

Increase per hour in case resolution

50%

Reduction in human intervention required

9%

Decrease in handling times

30% - 45%

Improvement in operational efficiency

Fuente: The economic potential of generative AI: The next productivity frontier, McKinsey.

How Do We Do It?

Current Communication Challenges

Multichannel Communication

Integration with WhatsApp Business, Teams, Meet, and Email.

Exclusive Model

A trained, closed, and secure model, exclusive to your company, leveraging the benefits offered by Amazon Bedrock.

Specific Training

Specifically trained with your information and context through the Knowledge Database (KDB).

Integration with Information Systems

Integrates with CRM, ERP, and other information systems of your company.

Communication Traceabilit

Record all communications for proper audits and oversight.

Scalability to Specialists

Ability to escalate to a specialist when the agent cannot resolve a request.

Strategic allies

The relationships we have built to offer the best of technology for our clients.

Partners

We believe in the power of strategic alliances to provide innovative and globally impactful solutions. Thanks to our partners, we enhance customer experience with leading technologies and unparalleled support.