What challenges are you facing in the healthcare sector today?
Risk of poor user experience
Lack of consistency in care and limited personalization can lead to poor patient experiences.
Low Scalability and Flexibility in Patient Care:
Healthcare centers often struggle to scale their care capacity, especially during demand peaks like pandemics or unexpected events.
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Long response times and unmet SLAs:
Response times in patient care are critical, and delays can have serious impacts on patient health.
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Lack of specialized knowledge and knowledge management:
In highly specialized health areas, the lack of immediate access to experts can delay diagnoses and treatments.​
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What is Sabio.CX?
Sabio.CX is your AI agent for managing communications with users, patients, and clients, based on Amazon Bedrock.
Designed to enhance customer experience and optimize operational efficiency for your organization.
Increase in self-service
Patients can handle basic queries such as appointment scheduling, reminders, or updating medical information autonomously, reducing administrative burden and optimizing hospital operations.
Reduction in management times
Can reduce patient wait times, positively impacting operational efficiency, resulting in a more streamlined workflow within clinics and hospitals.
Scalability based on demand
During peak demand, it offers the flexibility to automatically scale resources and assign queries to specialists efficiently, ensuring SLA compliance even in high-pressure situations
Real-Time Monitoring and KPIs
Performance metrics can be monitored in real-time, allowing healthcare administrators to make informed decisions aligned with the operational dynamics of the health center.
Compliance with regulations and data protection
By complying with security standards, it ensures that sensitive patient information is protected, providing a safe environment for healthcare operations.
How does communication work with Sabio.CX?
Statistics and Results
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14%
Hourly increase in case resolution
50%
Reduction in the need for human attention
9%
Reduction in handling times
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30% - 45%
Operational efficiency improvement
Current Communication Challenges
Multichannel Communication
Integration with WhatsApp Business, Teams, Meet, and Email.
Exclusive Model
A trained, closed, and secure model, exclusive to your company, leveraging the benefits offered by Amazon Bedrock.
Specific Training
Specifically trained with your information and context through the Knowledge Database (KDB).
Integration with Information Systems
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Integrates with CRM, ERP, and other information systems of your company.
Communication Traceabilit
Record all communications for proper audits and oversight.
Scalability to Specialists
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Ability to escalate to a specialist when the agent cannot resolve a request.
KPIs and Indicators
A module for KPIs and indicators for operational and strategic reporting.
WhatsApp Audio Management​
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Handles audio messages received via WhatsApp as part of its multichannel functionality.
How Do We Do It?
What About Security?
Content is encrypted both in transit and at rest
AWS Key Management Service (AWS KMS) encryption key management
AWS VPN, AWS PrivateLink
Compliance with standards
ISO: Quality Standards
CSA STAR Level 2: Cloud Security Alliance Security Assessment
HIPAA: Federal Health Information Sharing Law
GDPR: European Data Protection Law
Use Cases and Benefits
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Appointment Scheduling & Management
Sabio.CX enables self-service through multichannel platforms such as WhatsApp or email, streamlining the appointment scheduling process. Patients can naturally interact with the system to manage their appointments without human intervention—reducing the burden on administrative teams and improving the overall user experience.
Multichannel Support and Multilingual Assistance
By integrating with multiple communication channels (Google Meet, WhatsApp Business, email, etc.), Sabio.CX can provide multilingual support to patients, adapting to different languages. This ensures an inclusive and accessible experience for everyone.
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Support and Response to Common Medical Inquiries
Sabio.CX can be trained with a medical knowledge base to automatically answer frequent questions—such as minor symptoms or basic recommendations. This reduces the workload of medical staff, allowing them to focus on more complex cases.
Virtual Triage for Medical Emergencies
Sabio.CX can implement a virtual triage system where patients describe their symptoms and receive an initial automated recommendation. Based on symptom severity, Sabio.CX may suggest an ER visit, contact with a doctor, or home care—helping to ease the burden on emergency services.
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Postoperative and Chronic Condition Follow-up
Sabio.CX can automate follow-up processes for post-surgical patients or those with chronic conditions, sending health surveys, medication reminders, or care instructions. If the patient reports any complications or warning signs, the AI automatically escalates the case to a healthcare professional.
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WhatsApp Voice Note Processing for Medical Communication
Sabio.CX is capable of processing voice notes received via WhatsApp, transcribing them automatically and responding based on the information provided. This facilitates communication and ensures that no important detail is overlooked.
Automated Appointment and Treatment Reminders
Sabio.CX can send automatic reminders for upcoming appointments or treatment instructions via SMS, WhatsApp, or email. Additionally, it allows patients to reschedule if they are unable to attend, reducing no-shows and improving medical resource efficiency.
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Patient Complaints and Suggestions Management
Sabio.CX can manage complaints and suggestions automatically by classifying the nature of the feedback and prioritizing issues that require immediate attention. It sends automatic alerts to the responsible team, improving the feedback loop and response times.
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Medical Test Results Management
Sabio.CX can integrate with healthcare information systems to automatically notify patients when their results are available—either by sending a general summary or directing them to securely access the full report—while ensuring compliance with privacy and data security regulations.
Integration with Electronic Health Records (EHR)
Sabio.CX integrates with electronic health record systems to provide quick access to patient information, enabling doctors to consult or update records during interactions without wasting time on manual searches.
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Prescription Management and Automatic Renewals
Sabio.CX can manage automatic prescription renewals by reminding patients when it’s time to renew and notifying the physician for approval. It can also send medication pickup instructions to the corresponding pharmacy.
