What Challenges Do We Help Financial Institutions Solve?
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Long wait times and limited support across digital channels.
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Risk of SLA violations and regulatory audit failures.
Lost opportunities in financial service activation and sales.
Fragmented service processes with no effective traceability.
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SabioCX: Generative Artificial Intelligence Designed for Finance
Sabio.CX is a generative AI-based solution that enables financial institutions to communicate with clients, prospects, collaborators, and providers through WhatsApp, Web Chat, Email, Microsoft Teams, and Google Meet. It handles inquiries, manages processes, offers new products, and ensures traceability and security in every interaction.
Where Does SabioCX Deliver the Greatest Value for Your Institution?
Instant Omnichannel Support
Respond to client and prospect inquiries across all channels, 24/7, using natural language with immediate response times.
Automated PQRS Management
Register, manage, and track Petitions, Complaints, Claims, and Suggestions in a traceable and efficient way while meeting regulatory SLA requirements.
Real-Time Tracking of Financial Requests
Enable clients to independently check the live status of their requests, claims, and financial products.
Smart Activation of New Products and Services
Identify opportunities during conversations and suggest relevant financial services, enabling immediate activation and driving commercial growth.
Measurable Results That Impact Your Business
Up to 40% reduction in customer service costs
Enhanced commercial growth by activating new products and services in every interaction
Over 70% improvement in response time
More than 20% increase in customer satisfaction (NPS)
Full SLA compliance and comprehensive support for regulatory audits
How Does SabioCX Work?
The user initiates contact through their preferred channel.
SabioCX identifies the need, queries information sources, and responds in natural language.
If applicable, Sabio.CX suggests complementary products or services.
Every interaction is logged for auditing and strategic analysis.
Frequently Asked Questions (FAQ)
Does SabioCX ensure financial data security?
Yes, it implements robust authentication (including two-factor authentication) and complies with the most stringent data protection regulations.
Can SabioCX integrate with my existing systems
Yes, it securely connects to core banking systems, CRMs, ERPs, and other internal platforms.
How fast can SabioCX be implemented
Implementation time depends on scope, but a base version can go live within a few weeks.
Does SabioCX only handle inquiries or also manage requests?
It handles inquiries, manages processes, tracks requests, and activates financial products or services.
