What challenges are you facing today?
Poor User Experience (Students and Staff)
Universities risk delivering a poor user experience, which can negatively affect the institution’s perception and student satisfaction.
Limited Scalability and Flexibility in Student Services
Universities often struggle to scale student services during peak periods, such as enrollment or admissions inquiries.
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Prolonged Response Times and SLA Non-Compliance
Students and administrative staff frequently face long wait times to resolve administrative or academic queries.
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Inadequate Management of Institutional Knowledge
Managing knowledge within universities is complex, and important information is not always accessible or up to date for students and staff.
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What is Sabio.CX?
Sabio.CX is your AI agent for managing communications with users, patients, and clients, based on Amazon Bedrock.
Designed to improve customer experience and optimize operational efficiency in your company
Increased Self-Servic
Students and administrative staff can independently resolve common issues and access the information they need through integrated channels like WhatsApp and email, without human intervention.
First Contact Resolution
​Sabio.CX improves first-contact resolution rates, reducing the number of interactions needed to solve a problem and increasing user satisfaction.
Scalable Student Suppor
During periods of high demand, Sabio.CX handles most basic requests and redirects complex queries to specialists, optimizing operational efficiency.
Shorter Response Times
Sabio.CX automates replies and learns from previous interactions, significantly reducing wait times and providing a smoother experience for students and staff.
Enhanced Data Security
Powered by Amazon Bedrock, Sabio.CX complies with top security standards, ensuring student data is protected under international regulations.
Integration with Other System
Sabio.CX integrates with student information systems, LMS platforms, and other university tools, allowing greater personalization and interaction efficiency.
How does communication work with Sabio.CX?
Statistics and Results
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14%
Hourly increase in case resolution
50%
Reduction in human attention required
9%
Reduction in handling times
30% - 45%
Improvement in operational efficiency
Current Communication Challenges
Multichannel Communication
Integration with WhatsApp Business, Teams, Meet, and Email.
Exclusive Model
A trained, closed, and secure model, exclusive to your company, leveraging the benefits offered by Amazon Bedrock.
Specific Training
Specifically trained with your information and context through the Knowledge Database (KDB).
Integration with Information Systems
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Integrates with CRM, ERP, and other information systems of your company.
Communication Traceabilit
Record all communications for proper audits and oversight.
Scalability to Specialists
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Ability to escalate to a specialist when the agent cannot resolve a request.
KPIs and Indicators
A module for KPIs and indicators for operational and strategic reporting.
WhatsApp Audio Management​
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Handles audio messages received via WhatsApp as part of its multichannel functionality.
How Do We Do It?
What About Security?
Content is encrypted both in transit and at rest
AWS Key Management Service (AWS KMS) encryption key management
AWS VPN, AWS PrivateLink
Compliance with standards
ISO: Quality Standards
CSA STAR Level 2: Cloud Security Alliance Security Assessment
HIPAA: Federal Health Information Sharing Law
GDPR: European Data Protection Law
Use Cases and Benefits
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Support During Admission and Enrollment Processes
Sabio.CX can handle mass inquiries across various channels (WhatsApp, email, web), providing clear, personalized information about admissions and enrollment. It automates FAQ responses and escalates complex cases to human agents.
Technical Support for Educational Platforms (LMS)
Sabio.CX serves as the first point of contact for technical issues like platform access, login credentials, downloading materials, and resolving common errors, reducing the load on the tech support team.
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Tuition and Financial Aid Guidance
The agent can provide details on payment options, deadlines, calculate outstanding balances, and guide students through scholarship and financial aid applications. It also sends automatic payment reminders.
Academic and Administrative Support
Sabio.CX can swiftly resolve common requests such as class schedules, exam dates, tuition payments, and access to educational resources. It can integrate with academic management systems (LMS) for personalized, up-to-date support.
Student Satisfaction Surveys and Feedback Collection
Sabio.CX can automate satisfaction surveys at the end of academic terms or after resolving inquiries, providing real-time feedback to identify areas of improvement in the student experience.
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Administrative Request and Procedure Management
Sabio.CX assists students in managing administrative processes by guiding them through procedures, providing updates on request statuses, and accelerating document delivery through automation.
Automated Reminders and Institutional Communications
Sabio.CX can distribute personalized reminders via email or messages, ensuring students receive timely notifications about important dates, reducing missed deadlines or delays.
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Onboarding and Orientation for New Students
Sabio.CX can be trained to guide newly admitted students on topics like setting up institutional email, accessing educational platforms, using virtual libraries, and understanding university policies—providing continuous support during the onboarding process.
Support for Researchers and Academic Staff
Sabio.CX can provide quick answers to common faculty inquiries, assisting with administrative processes or access to resources, easing the burden on academic support teams.
Graduation Process Assistance
Sabio.CX supports students throughout the graduation process, providing information about requirements, deadlines, and necessary steps. It also sends automatic reminders for due dates and related payments.
