What Challenges Are You Facing Today in the Logistics Sector?
Risk of Poor User Experience
With multiple touchpoints and complex operations (international courier, customs, distribution networks), customers may face an inconsistent or frustrating experience.
Low Scalability and Flexibility in User Support
In services like courier and bulk cargo transport, companies often face channel overload due to a constant rise in queries and requests.
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Long Response Times and SLA Breaches
Logistics companies are frequently compromised by delayed responses and difficulty meeting Service Level Agreements (SLAs).
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Lack of Integration with Internal Systems
Logistics companies often use multiple platforms, complicating information centralization and hampering operational efficiency.
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Inefficient Knowledge Management and High Staff Turnover
What is Sabio.CX?
Sabio.CX is your AI agent for managing communications with users, patients, and clients, based on Amazon Bedrock.
Designed to improve customer experience and optimize operational efficiency in your company
Compliance with International Standards
Sabio.CX complies with standards like ISO, ensuring that logistics companies handling sensitive data—such as customs and international freight agencies—operate securely.
Service Scalability
Sabio.CX enables logistics companies to efficiently manage growing customer interactions without compromising service quality, even during peak demand.
Operational Efficiency Improvement
With Sabio.CX, companies can reduce case resolution time and optimize query handling, improving overall efficiency by 30–45%, according to McKinsey studies.
Reduction in Operating Costs
By decreasing the need for human intervention by 50% through automation, companies can reallocate resources to more strategic tasks, reducing operating expenses.
Personalized Support and Tracking
Sabio.CX ensures that every communication is traceable and linked to the customer's history, enabling personalization and enhancing customer loyalty.
How does communication work with Sabio.CX?
Statistics and Results
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14%
Increase per hour in case resolution
50%
Reduction in human attention required
9%
Reduction in processing times
30% - 45%
Improvement in operational efficiency
Current Communication Challenges
Multichannel Communication
Integration with WhatsApp Business, Teams, Meet, and Email.
Exclusive Model
A trained, closed, and secure model, exclusive to your company, leveraging the benefits offered by Amazon Bedrock.
Specific Training
Specifically trained with your information and context through the Knowledge Database (KDB).
Integration with Information Systems
Integrates with CRM, ERP, and other information systems of your company.
Communication Traceabilit
Record all communications for proper audits and oversight.
Scalability to Specialists
Ability to escalate to a specialist when the agent cannot resolve a request.
KPIs and Indicators
A module for KPIs and indicators for operational and strategic reporting.
WhatsApp Audio Management
Handles audio messages received via WhatsApp as part of its multichannel functionality.
How Do We Do It?
What About Security?
Content is encrypted both in transit and at rest
AWS Key Management Service (AWS KMS) encryption key management
AWS VPN, AWS PrivateLink
Compliance with standards
ISO: Quality Standards
CSA STAR Level 2: Cloud Security Alliance Security Assessment
HIPAA: Federal Health Information Sharing Law
GDPR: European Data Protection Law
Use Cases and Benefits
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Shipment Tracking Queries Management
Sabio.CX can automate shipment tracking, providing real-time updates across multiple channels, reducing the need for human intervention.
Real-Time Support for Customs and International Freight
Answers inquiries about regulations, documentation, and customs procedures—accelerating processes and reducing wait times.
Student Satisfaction Surveys and Feedback Collection
Provides payment options, enrollment deadlines, debt calculations, scholarship guidance, and automatic payment reminders. (Note: This use case appears more aligned with the education sector.)
Automated Pickup & Delivery Scheduling
Allows customers to schedule pickups and deliveries via WhatsApp and email, integrating with routing systems to optimize logistics.
Automated Support for Storage & Logistics Operations
Manages inquiries about warehouse space availability, schedules operations, and coordinates merchandise delivery to optimize inventory.
Administrative Request & Document Management
Assists users with administrative processes, provides real-time updates, and speeds up document delivery through automation.
Incident Management in Bulk Freight Transport
Enables customers to report and check transport incidents—like delays or delivery issues—and receive instant responses.
Returns and Claims Management
Handles returns and claims automatically, offering detailed procedural info and real-time status updates—improving the post-sale experience.
Support for Researchers and Academic Staff
Quickly responds to frequent queries from academics, assisting in administrative tasks or access to resources—relieving academic support teams. (Note: Another education use case.)
Automated Logistics Services Quotations
Generates and sends automated quotes for freight, international courier, and storage services—responding in real-time with tailored pricing.
